Helpdesk hd.eosc.sk
The Zammad-based helpdesk (pilot MVP) is the single point of contact of the node. How to open and follow a ticket.
The helpdesk at hd.eosc.sk runs on Zammad, an open-source ticketing platform. It is the single point of contact of EOSC Node Slovakia for researchers, institutions and service providers, operated as a pilot MVP.
What to use it for
- Questions about the node, its services and research resources.
- Reporting an incident (something does not work) or a service request (access, onboarding of a repository or service, information).
- Feedback on the portal, the catalogue, the monitoring or this knowledge base.
How to open a ticket
- Open hd.eosc.sk and sign up or sign in (the customer portal lets you see all your tickets).